Duty Manager
About the Company
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Gold Coast & The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground. Comprising of 339 guest rooms, suites and luxury apartments, located on the absolute beachfront. The Langham, Gold Coast brings together modern amenities and rooms, a resort atmosphere, World-class dining venues, and superior conferencing & events facilities positioning it as the premier location to relax and be inspired.
The Langham, Gold Coast offers its guests a new wave of luxury on the Gold Coast - with a focus on bespoke service and extraordinary experiences, positioning The Property as the leading luxury product in the market and beyond. We are seeking a service-centric and luxury minded service professional to join our Langham Team as an Assistant Front Office Manager (Duty Manager).
Key Responsibilities
As our Front Office Duty Manager you will be responsible for the day-to day operations and supervision of the Front Office Team to deliver the highest level of guest service, exceeding our guests' expectations.
You will manage guest service requirements and planning in relation to guest arrivals, departures and requirements during the guest journey and contribute positively to revenue generation and their experience, through upselling, loyalty programs and local/product knowledge.
As an experienced supervisor, you will consistently display a strong focus on guest service and the development of the skills of colleagues to ensure high quality product, service and guest satisfaction with a focus on quality and attention to detail. You will also work to develop the initiative across the team to solve guest issues and live our value of One Team, One Dream by providing support across teams to deliver exceptional service..
Qualifications & Skills
Our Front Office Duty Manager will view service an art form – passionate about quality in all forms, from the product to the service, their team and delivery!
To be successful in the role you will have been in the same or similar position/s at a luxury hotel and proven experience leading a team to meet a level of high performance across service, quality and operational commitments.
Other key attributes we are looking for include:
- Passion for service excellence and providing superior hospitality
- Authentic and Engaging Leadership Style & Team Player
- Excellent interpersonal and communication skills
- Good working knowledge of IT and Systems (Shiji Daylight an advantage)
- Tertiary Qualifications with a focus in Hospitality, Tourism, Business or similar
- Australian work rights
Live fully with Langham
The Langham Hotels & Resorts offers current and future colleagues:
- Benchmarked and competitive remuneration
- Excellent Training Opportunities and Career Progression
- Complimentary Meals, Bespoke Uniforms & Laundry
- Complimentary Hotel Nights at LHG Hotel and Resorts each year
- A vast array of benefits and recognition incentives!
