Guest Service Agent

About the Company

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

The Langham, Gold Coast & The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground.  Comprising of 339 guest rooms, suites and luxury apartments, located on the absolute beachfront. The Langham, Gold Coast brings together modern amenities and rooms, a resort atmosphere, World-class dining venues, and superior conferencing & events facilities positioning it as the premier location to relax and be inspired.

The Langham, Gold Coast offers our guests a new wave of luxury on the Gold Coast - with a focus on bespoke service and building great memories.  As we cater to growing demand, we are seeking service-centric and luxury minded Full Time Guest Service Agent to deliver a high level of customer service and provide a seamless and memorable guest experience.

Key Responsibilities

As our Guest Service Agent you will be responsible for providing the highest level of customer/guest service that exceeds our guest's expectations.  To maintain the highest level of Langham Standards and place us as a service leader.

As our Guest Service Agent you will be providing courteous professional, efficient and intuitive service for Check In and Check Out of Hotel Guests ensuring and to build great memories for our guest and visitors.

Qualifications & Skills

To be successful in the role you will have been in the same or similar position and proven experience in customer service, be a good communicator and enjoy interacting with people.  You must also have:

• MANDARIN speaking candidates preferred
• Passion for service excellence and providing superior hospitality
• Responsible Service of Alcohol Attainment  
• Superior Grooming and Presentation
• Good working knowledge of IT and Systems (Opera an advantage)
• Tertiary Qualifications in Hotel/Hospitality/Business or similar
• Australian work rights

The Langham Hotels & Resorts offers current and future colleagues:

• Benchmarked and competitive remuneration 
• Excellent Training Opportunities and Career Progression
• Complimentary Meals, Bespoke Uniforms & Laundry
• 6 Complimentary Hotel Nights at LHG Hotel and Resorts each year
• A vast array of benefits and recognition incentives!